Terms & Conditions

Last updated: 31 July 2026

1. Overview

These Terms & Conditions ("Terms") apply to your use of the 31VITAL website at 31vital.com ("Website") and to all purchases made through it, whether a single order or a subscription. By visiting the Website or placing an order, you agree to these Terms. Please read them carefully.

31VITAL is a trading name of MKT Group (VOF), a company registered in the Netherlands, Chamber of Commerce (KvK) no. 42114579 ("we", "us", or "our"). Questions about these Terms? Email support@31vital.com or visit our Contact page.

These Terms work alongside our Privacy Policy, Cookie Policy, Shipping Policy and Return & Refund Policy. Where one of those covers a specific point in more detail, that document applies to that point.

2. Age requirement

You must be at least 18 years old to use this Website and place orders. There is no parental permission route. Our products are formulated for adults, and we will cancel and refund any order we believe was placed by someone under 18.

3. What our products are, and what we do not claim

We sell dietary supplements. We do not sell medicine.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Nothing on this Website, in our emails, in our advertising, or in any message from our team is medical advice. We are not doctors and we are not your doctor. Any information we publish is general and educational.

If you take prescription medication, are pregnant or breastfeeding, or have a medical condition, speak to your doctor or pharmacist before taking anything from us. We cannot tell you whether a product is safe for you, and we will not guess. We will send you the full ingredient list and amounts for anything in your order so you can take it to them.

4. Product information

All product details, ingredients, serving sizes, and allergen information are listed on each product page, and on the label of the bottle itself. The label is the authoritative source. If the two ever differ, follow the label and tell us so we can correct the page.

Every product holds at least 31 days at its stated daily serving. Images are for illustration and packaging may vary. Not every product is available in every country we ship to, because supplement rules differ between markets. Availability is shown at checkout before you pay.

5. Pricing

Prices are shown in US dollars (USD). The total amount, including any applicable taxes shown at checkout, is the amount you pay. You will never be charged more than the amount shown at checkout. Shipping is free on all orders. In the event of an obvious pricing error, we may cancel the order and issue a full refund.

6. Orders and order confirmation

After placing an order you will receive an email confirming that we have received it. This confirmation is not acceptance; a binding agreement is formed only when the products are shipped. We may cancel an order before shipment in cases such as pricing errors, stock issues, suspected fraud, or technical problems. If we cancel your order, you will always receive a full refund.

You can change or cancel your order within 24 hours of placing it by emailing support@31vital.com with your order number. After 24 hours your order is in processing and can no longer be changed.

7. Subscriptions

Most of our customers subscribe. This section sets out exactly how that works, and it is worth reading in full.

What you are agreeing to. When you subscribe, you authorise us to charge your payment method automatically every 31 days for the products in your stack, at the price shown when you subscribed, until you cancel. There is no minimum term and no commitment period.

Before every charge. We email you ahead of each renewal with the date, the amount, and exactly what is in that box, and a link to skip, change or cancel it. If a renewal is ever a surprise, that email did not reach you and we want to know.

Changing your stack. Add, remove or swap products at any time in your account. Changes apply from your next renewal. If you add a product between renewals, it ships immediately as a separate order and your renewal date does not move. Any overlap in supply is on us, not on you.

Skipping and pausing. You can skip a single cycle or pause for up to three months, both from your account. Your stack stays saved.

Cancelling. You can cancel at any time, online, in your account, in the same number of steps it took to subscribe. It takes effect immediately and stops all future charges. We will not make you call, chat, or sit through offers before we let you go. You can also cancel by emailing support@31vital.com.

If a renewal has already been charged. If you cancel after we have charged but before the box has shipped, tell us and we will cancel and refund it in full. If it has already shipped, send it back unopened within 30 days and we refund it in full including your return postage.

Price changes. If we change the price of your subscription, we will email you at least 30 days before it takes effect, and you can cancel before then. A price change never applies retroactively.

If a payment fails. We will email you and retry a limited number of times over several days. If it still fails, we pause your subscription rather than cancelling it, so nothing is lost if you update the card. We never keep charging a failing card indefinitely.

8. Shipping and delivery

We ship to the United States, United Kingdom, Canada, Australia, and New Zealand, free of charge on every order. Processing time is 1 to 3 business days after payment is received, and delivery takes 5 to 8 business days after dispatch. Delivery estimates may vary due to carrier or customs delays. A tracking number is emailed to you once your order ships. If your order contains multiple items, they may arrive in separate parcels, and you are never charged twice for shipping. Full details are in our Shipping Policy.

For orders to the UK, Canada, Australia and New Zealand, we ship with duties and import taxes paid by us. You will not be asked to pay import charges on delivery. For US orders, any applicable sales tax is shown at checkout.

If an order is going to take significantly longer than the estimate above, we will email you and you may cancel it for a full refund.

9. Returns and refunds

You may return a product within 30 days of delivery, unopened and with the seal intact. To start a return, email support@31vital.com with your order number and we will send you the return instructions and address. Return shipping on a change-of-mind return is paid by you.

Opened bottles cannot be returned unless the product is faulty, damaged or incorrect. A supplement that has left our control and been opened cannot safely go to anyone else.

Exchanges are available on unopened products. You cover the return, we ship the replacement free.

How returns, refunds and exchanges are handled in full is set out in our Return & Refund Policy.

10. Your statutory rights

Nothing in these Terms limits your statutory rights as a consumer.

Depending on where you live, these include the 14 day cancellation right for consumers in the United Kingdom, consumer guarantees under the Australian Consumer Law and the New Zealand Consumer Guarantees Act, and applicable consumer protection laws in the United States and Canada.

One legal limit is worth stating plainly, because it works in both directions: the UK cancellation right does not apply to sealed goods that cannot be returned for health or hygiene reasons once opened, and supplements fall into that category. Unopened bottles can be returned under that right, opened ones cannot.

Our 30 day policy applies in addition to, and never instead of, these rights. Where they give you more than these Terms do, they apply.

11. Damaged, faulty, or incorrect items

If your parcel arrives damaged, or something is missing from it, contact support@31vital.com within 48 hours of delivery with your order number and clear photos of the outer parcel and the bottles. Carriers require damage claims quickly, which is the only reason this window is short.

If a product is faulty or we sent you the wrong thing, you have 30 days from delivery.

In both cases we offer a free replacement or a full refund, you do not need to send anything back, and you will never pay return shipping for our mistake.

If a bottle arrives with a broken or missing seal, treat it as damaged and do not take it.

12. Adverse reactions

If you experience a reaction to any product, stop taking it and speak to a healthcare professional. If it is serious, seek medical attention first.

Then tell us at support@31vital.com with the product name and the lot number printed on the bottle. We log every report we receive and pass it on to the responsible party. You will receive a full refund whether the bottle is opened or not.

13. Payment and security

We accept secure payments through Shopify Payments, including major credit and debit cards, Apple Pay, and Google Pay. All transactions are processed over encrypted connections. We never see or store your full card details. For how we handle your personal data, see our Privacy Policy.

14. Your account

You are responsible for keeping your account details accurate and your password secure. Tell us promptly if you believe someone else has access to your account. We may suspend or close an account where we see fraud, abuse of our refund promises, or repeated chargebacks raised without contacting us first.

15. Discount codes and promotions

Discount codes cannot be combined unless explicitly stated, have no cash value, and may be withdrawn or modified at any time. Promotions apply only within the stated period and while stocks last. Where a discount applies to a subscription, we will state clearly whether it applies to the first box only or to every renewal.

16. Intellectual property

All Website content, including text, images, logos, and product information, is the property of 31VITAL (MKT Group VOF) or its licensors and may not be reproduced without written permission.

17. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from the use of our Website or products, and our maximum liability is limited to the purchase price of the product in question.

Nothing in this section limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law, and your statutory consumer rights remain fully intact.

18. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including transport disruption, natural events, strikes, or customs delays.

19. Governing law

These Terms are governed by the laws of the Netherlands. If you are a consumer, you also benefit from any mandatory consumer protection provisions of the law of the country where you live, and nothing in this section deprives you of those protections.

20. Changes to these Terms

We may update these Terms at any time. The current version is always available on this page, with the "Last updated" date at the top. Orders are governed by the version of the Terms in force at the time of ordering.

Need help?

Email us at support@31vital.com or use our Contact page.

We reply within one business day, every time.