31 Vital
Contact
A question about the system, an order, or a formula. Two ways in, both read by a human.
One inbox, one person reading it, and an answer within one business day.
We are small. There is no ticket queue and no chatbot. You email us, a human reads it, and you get a reply within one business day. That includes weekends, which is when most people actually get round to sorting this kind of thing out.
Before you email
Most questions have an answer waiting on the FAQ page, and that will be faster than we are. It covers what is in the products, how the monthly box works, what to do when something arrives damaged, and how refunds work.
If you want to change something about your subscription, you do not need us at all. Adding a product, skipping one, pushing your box back, pausing for up to three months and cancelling are all in your account. Cancelling takes two clicks and takes effect immediately. Details are on the How It Works page.
What to include
You will get a useful answer first time instead of a request for more information.
- Your order number, or the email address you ordered with
- Which product, if it is about something specific
- A photo, if something arrived damaged, leaking or wrong. Include the outer box if the damage looks like it happened in transit.
- The lot number, printed on the bottle, if your question is about a specific batch
What we cannot help with
We cannot tell you whether something is safe for you. Not with your medication, not during pregnancy or breastfeeding, and not with a medical condition. That depends on your specific situation and it is a question for your doctor or pharmacist, not for us.
What we can do is send you the complete ingredient list and exact amounts for everything in your stack, so you can take it to them. Ask and you will have it the same day.
We cannot tell you what to take. We do not ask you health questions and we do not build a health profile on you. You choose from goals and we tell you what is in each product.
Reporting a problem with a product
If you have experienced a serious adverse reaction to something we sent you, contact your doctor first. Then tell us at support@31vital.com and include the product name, the lot number from the bottle and what happened. We log every report and pass it on. This matters and we treat it accordingly.
Company details
31VITAL is a trading name of MKT Group VOF, registered in the Netherlands, Chamber of Commerce number 42114579.
Privacy
What happens to the information in your email is set out on the Privacy Policy page. To opt out of the sale or sharing of your personal information, use the Do Not Sell or Share My Personal Information page.
Contact
Talk to us.
A question about the system, an order, or a formula. Write it down, a human reads it.
Prefer email? info@31vital.com
Good to know
Quick answers.
How fast do you reply?
Every message is read by a real person, not a bot. You will have an answer within one business day, and during US business hours usually within a few hours. If your question is about an order, include the order number from your confirmation email and we can act on it immediately.
Where do orders ship from, and how long does delivery take?
All orders ship from our warehouse in the USA. The moment your order leaves the building you receive a tracking link by email, and delivery inside the US typically takes 2 to 5 business days depending on your state.
How do subscriptions work?
Every bottle holds exactly 31 doses, one full month, so your renewal lands on the same date every month. From your account page you can move that date, pause a month, or cancel entirely in a few clicks. No email required, no phone call, no retention script.
How are the formulas tested?
Every lot is manufactured in the USA under cGMP (21 CFR Part 111), has a certificate of analysis on file, and is third-party tested before release. If you want the COA for the lot in your hand, write to us with the lot number on the bottom of your jar and we send it over.