Shipping Policy

Last updated: 31 July 2026

Where we ship

We ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

Within the US that includes Alaska and Hawaii.

Not every product is available in every country. Supplement rules differ, and some ingredients sold freely in one market are restricted in another. Melatonin is the clearest example: it is prescription-only in the UK and regulated in Australia, so anything containing it will not be available at checkout in those countries. You will see this before you pay, not after you order.

How long it takes

Processing means picking, packing and handing the parcel to the carrier. Orders placed on a weekend or a public holiday start processing the next business day.

These are estimates, not guarantees. Weather, holidays, carrier backlogs and customs clearance all move them, and customs is the one we control least.

If your order is going to take significantly longer than the estimate above, we will email you and you can cancel it for a full refund rather than waiting. You do not have to ask us for that option and you do not have to argue for it.

What shipping costs

Free. Every order, every country, every size.

There is no minimum, no handling fee and no surcharge added later. The total at checkout is the total.

Duties, taxes and customs

We pay them. You do not.

Orders outside the United States are shipped on a delivered duty paid basis, which means import duties and taxes are settled by us before your parcel reaches you. No invoice from the carrier, no fee at the door, no parcel held until you pay something.

If a carrier ever contacts you asking for money before they will hand over a 31VITAL parcel, do not pay it. Email support@31vital.com and we will deal with it.

Tracking

You get a tracking link by email as soon as your parcel is handed to the carrier.

International parcels often go quiet for several days while they clear customs. That is normal and it is not a lost parcel. If tracking has not moved for more than a week, email us anyway and we will chase it.

Will everything arrive together?

Your products renew on the same date so they can ship together, in one box.

If a stock issue means an order goes out in two parcels, we email you rather than letting you wonder where the rest is, and you are never charged twice for shipping.

Why your box arrives before you run out

This is deliberate, and it is worth explaining because it surprises people.

Your cycle is 31 days. But we trigger your renewal several days before your current bottles are empty, so the next box lands while you still have a few days left rather than after you have run out. Shipping takes time, and a subscription that charges you on the day you run out is a subscription that leaves you without.

So yes, the charge happens a little ahead of the empty bottle. That is the system working, not a billing error. We email you before every single charge telling you exactly what is coming and when, with a link to skip or cancel it.

Delivery addresses

We ship to residential and business addresses.

If you use a PO box or a military address (APO, FPO, DPO), enter it at checkout and we will tell you straight away if the carrier cannot deliver there.

Check your address before you confirm. You can change or cancel an order within 24 hours of placing it by emailing support@31vital.com. After that it is usually with the carrier and we cannot redirect it.

Tracking says delivered but nothing arrived

Almost always one of three things, so check these first:

• A neighbour, building manager or leasing office took it in.
• It is in a mailbox, parcel locker or side entrance you have not checked.
• The carrier scanned it early and it arrives the next day. This happens a lot.

If none of those, email support@31vital.com. We open a case with the carrier, which usually takes a few business days, and then we replace or refund it. You are not left arguing with a delivery company on your own, and we do not hide behind a clause about parcels being your problem after delivery.

Damaged, wrong or missing

Damaged in transit, or something missing from the box: email support@31vital.com within 48 hours of delivery with photos of the outer parcel and the bottles. Carriers require damage claims quickly, which is why this window is short.

Wrong product, or a product that is faulty: you have 30 days from delivery. Photos help but are not required.

We replace or refund in full, and you do not send anything back in either case.

Returns

If a product is simply not right for you, you have 30 days from delivery to return it, unopened and with the seal intact. Return shipping is paid by you. Exchanges work the same way: you cover the return, we send the replacement free.

Opened bottles cannot be returned. That is not us being difficult, it is that a supplement that has left our control and been opened cannot go back into anyone else's hands.

Full detail, including refund timing, is on the Return & Refund Policy page.

Your statutory rights

Nothing on this page replaces the rights you have by law.

United Kingdom: you have 14 days from delivery to cancel a distance purchase without giving a reason, and a further 14 days to return it. One legal limit applies: sealed goods that cannot be returned for health or hygiene reasons once opened are excluded, and supplements fall into that category. Unopened bottles can be returned under this right, opened ones cannot. You also have rights under the Consumer Rights Act if a product is faulty, misdescribed or not of satisfactory quality.

Australia and New Zealand: our products come with guarantees that cannot be excluded under the Australian Consumer Law and the Consumer Guarantees Act. If something is faulty you are entitled to a repair, replacement or refund, and to compensation for other reasonably foreseeable loss.

Canada and the United States: consumer protection rules vary by province and state, and where they give you more than this page does, they apply.

If your legal rights and this page ever disagree, your legal rights win.

When it arrives

Supplements do not like heat. If your box has been sitting in a hot mailbox or on a doorstep in summer, bring it in when you can and store it somewhere cool and dry, out of direct sunlight.

Every bottle has a best before date and a lot number on the label. Keep the bottle rather than decanting into something else, so you have both if you ever need them.

Contact

Email: support@31vital.com

We reply within one business day, every time.

31VITAL is a trading name of MKT Group VOF, registered in the Netherlands, Chamber of Commerce number 42114579.